1. Introduction
At Flap9, we are committed to delivering your orders promptly and efficiently. Please review our Shipping and Delivery Policy to understand how we process and handle shipments.
2. Shipping Policy
2.1 Order Processing
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Orders are processed and shipped within 1–2 business days after confirmation.
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Delivery is typically completed within 5–7 business days.
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In case of high order volume or delays, please allow additional delivery time.
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If there is a significant delay, we will notify you via the Contact Us section.
3. Shipping Rates & Delivery Estimates
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Shipping charges are calculated and displayed at checkout.
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Delivery estimates may vary based on location, courier availability, and external factors.
3.1 Domestic Shipping (Within India)
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Standard Shipping: 3–5 business days
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Expedited Shipping: 1–3 business days (if available at your location)
3.2 International Shipping
We currently do not offer international shipping. However, we are working on expanding to additional countries soon.
4. Shipment Confirmation & Tracking
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Once your order is shipped, you will receive a confirmation via Contact Us or your registered contact details, along with a tracking number.
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Tracking details will be active within 24 hours of dispatch.
5. Customs, Duties & Taxes
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Flap9 is not responsible for any customs duties, taxes, or additional charges imposed during or after delivery.
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These charges are the customer’s responsibility.
6. Damages
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We are not liable for products that are damaged or lost during shipping.
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If you receive a damaged item, please contact the courier directly to file a claim.
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Retain all packaging and documentation for the claim process.
7. Incorrect Addresses
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Customers are responsible for entering accurate shipping information.
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If a package is returned due to an incorrect address, we will reach out for reshipment at the customer's expense.
8. Contact Us
For any questions or concerns regarding our Shipping & Delivery Policy, feel free to contact us via the Contact Us page.