Return Policy

Understanding Our Return Policy

We at FLAP9 have formulated all our products with care, to deliver the best possible results for you. We hope you love our products as much as we do. Our team strives every day to offer the best shopping experience on our website and ensures that the necessary care is taken when we ship your products to you. In case of any issues, we sincerely apologize for any inconvenience.

How to Return

STEP 1: Raise a return/replacement request within 7 days from the date of delivery if you’ve received a wrong or expired product.
Please raise a request through our Contact Page or via the Chat option.
For damaged or missing products, raise the request within 2 days from the date of delivery.

STEP 2: We’ll review your return request within 2 working days.

STEP 3: Once approved, our courier partner will pick up the delivered product from you.

STEP 4: If reverse pickup is not available at your location, you may self-ship the product via any reliable courier. We will reimburse the courier charges in your PayTM Wallet or Bank Account.

STEP 5: Once we receive and verify the returned product, we will process a replacement or refund, depending on stock availability.

Eligible Conditions for Return/Replacement

  • Wrong product delivered

  • Expired product delivered

  • Damaged product (physical damage or tampered packaging)

  • Incomplete order

  • Missing items

Ineligible Conditions for Return/Replacement

  • Used, opened, or altered products

  • Missing original packaging (mono cartons, labels, etc.)

  • Requests raised after 7 days of delivery (or after 2 days for damaged/missing products)

Refund Process

Once your return is confirmed, our courier partner will pick up the item within 5–7 business days. After the returned product reaches our warehouse and successfully passes the quality check, we will initiate the refund process. Once processed, the refund amount will be credited to your original payment method within 3–4 business days.

Prepaid Order Refunds

We accept refunds for prepaid orders under the following conditions:

  1. Order cancellation before dispatch:
    If your order hasn’t been shipped yet, you may request a cancellation through our Contact Page. Refunds will be issued to your original payment method within 3–4 business days.

  2. Product unavailability:
    In case the ordered product is out of stock due to a system error, we’ll inform you and issue a full refund within 7 business days.

  3. Return to Origin:
    If your prepaid order returns to us undelivered, we’ll confirm with you and refund the amount to your payment source.

If you haven’t received your refund within 7 business days, we recommend contacting your bank or card provider.

Replacements

We provide free replacements within 4 days under the following conditions, reported within 24 hours of order receipt:

  • Wrong/expired product received:
    Share a picture with your order number via our Contact Page.

  • Missing items:
    Report the missing products along with your order number. We’ll investigate and ship the missing items within 7–10 business days.

  • Damaged product:
    Share pictures of the damaged product and packaging with your order details. A replacement will be sent within 7–10 business days.

  • Package marked as delivered but not received:
    First, check around your delivery area and with your building/security. If still not found, contact us and we will raise an inquiry with our shipping partner. This may take 5–7 business days.

Terms & Conditions

  • Return must be requested within 7 days of receipt.

  • Refunds are processed to the original payment method within 3-4 business days.

  • We only accept returns if less than 1/3rd of the product has been used and with original packaging.

  • We accept returns/replacements only for orders placed on www.flap9.com.

  • All disputes are subject to Gujarat jurisdiction.

Need Help?

We’re here to help you!
Please contact us, and our team will get back to you within 48 business hours.

What is Our Return Policy?

Our return policy offers customers the flexibility to return items within 30 days of purchase. Because we understand that sometimes items may not meet expectations, we ensure the process is straightforward and convenient. You can return an item as long as it is in original condition, and with the receipt. This policy helps us maintain customer satisfaction while providing a positive shopping experience.

How to Return an Item

Returning an item is simple! First, locate your receipt and repack the item securely. Then visit our return center or ship the item back to us. If you are returning the item via mail, remember to keep the tracking information. This is essential, because it protects you by providing proof that the item was sent back. We strive to process returns quickly, so you can get your refund or exchange promptly.

Exceptions to the Policy

However, there are some exceptions to our return policy. Items marked as final sale or those that have been customized cannot be returned. These exceptions are in place to ensure fairness and to maintain the integrity of our products. If you are unsure whether an item is returnable, please check our website or contact customer service. So, stay informed and make sure you're aware of our policies for a smoother shopping experience.